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Analytics

"How can I view and interpret analytics and insights?"

Analyzing user search patterns is where search really begins to shine.

Unlike any other form of web analysis, searching reveals the searcher's free expression.

You can decipher this expression to help fine-tune results so that people find just what they are seeking.

Definitions

First, some definitions:

  • Query: A query occurs when one types something into your search bar, then hits enter. A query will either return results, or not return results. It will generate a click, or it will not generate a click.
  • Click: When a person makes a successful query, receives results, and clicks a result, they register a click.
  • Autocomplete: An autocomplete fills in the blanks as a searcher is looking for the right words. When a searcher finds their result before their search concludes, the partial search term is captured.

Analytics Dashboard

Within the Dashboard, click on Analytics under the Metrics grouping:

Analytics - The default view, clicks and queries for the past 7 days.
The main view of analytics, shows a couple of graphs for queries/clicks, and an optional date picker.

You can change the date range by clicking on the current date range, in the top corner of the analytics views.

You can view or export up to 90 days of data at once.

Analytics - Click on the dates to unveil the date picker.
Select from predefined date ranges like past 7 or 30 days, or select your own range up to 90 days.

Notice that above the Last 7 Days, Last 30 Days, This Month, Last Month links, there is a Live option?

Analytics - Live analytics dashboard.
Live search data, see where in the world queries come from, and other dynamic data visualizations.

Once clicked, it will bring up rich, real-time data visualizations.

See queries arrive from around the world, counted over the last 24 hours, and the most popular queries of the day, ranked.

Exporting

Analytics data can be exported into CSV format.

Within the Analytics view, click on Export.

Analytics - Export dropdown, all or just clicks.
Demonstrating the export drop down menu.

You can select whether to Export All or Export Clicks.

After selection, you will be emailed a .zip file containing multiple CSVs.

Analytics - Export dropdown, all or just clicks.
A screen capture from macOS showing all the exported files.

Multiple files are delivered to make it easier to read the data.

Within each file, you can see search terms, and their respective value: clicks, queries, no clicks, and so on.

Use a spreadsheet viewer like Excel or Sheets to view and collate the data.

Insights

When you have generated enough search data, patterns begin to emerge.

Insights help you analyze and improve upon common patterns, improving the experience of the searcher.

You can view them by clicking on Insights under the Metrics grouping.

Analytics - A helpful insight...
An insight is pictured which shows the percentage of queries that received no results.

There are several different insights. Each one that appears will provide supporting text explaining the pattern, and what you can do to improve upon it.

In the above example, there is a ranked list of search terms that returned no results...

The first one is "jorb". This makes little sense!

Nothing in our documentation matches the term jorb... Maybe they meant job? Either way, that does not seem to fit.

The second and third options are intriguing: "chara" and "charac" -- it seems several people were looking for "character".

That makes more sense. Some of our materials talk about character limits.

To address this, we may:

  • Add "chara" and "charac" as synonyms for "character".
  • Increase the weight of the field where the term "character" might appear.
  • Create new content, titled "Character Limit", to better serve these searchers.

Each insight will provide you with the needed context, and recommended steps, so that you can apply productive solutions.

Conversions

Conversions generate a second JavaScript snippet to install within select webpages.

For example, if you are running a campaign to get people to donate, you have one page of utmost importance: the donation page.

Analytics - Conversion tracking: an example donations page.
Creating a conversion, with the example name 'donation'.

You could consider tracking a conversion called donation.

Once created, you will receive a JavaScript snippet that can then be embedded within only the donations page.

Analytics - Conversion tracking: an example insight.
Unique insights based on your conversion tracking.

Analytic data relating to the conversion will be kept in a separate view, making it easy to organize and interpret.

Analytics - Unique data based on the conversion.
You can all see unique sets of data related to your conversion page. Pictured is a set of data, showing queries with no results, popular queries, for an donation based example conversion.

You will also receive insights that relate specifically to the conversion page -- which searches led people to donations, which clicks led people to donations.

You can optimize for search patterns that lead to more people landing on our donations page.


Stuck? Looking for help? Contact support or check out the Site Search community forum!