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Customer Support Search by Swiftype

The right answer,
every time.

Improve user satisfaction and engagement, and increase case deflection thanks to Swiftype’s best-in-class relevance, seamless indexing, insightful analytics, and intuitive customization features.

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Supercharge your Help Center search with Zendesk Search powered by Swiftype.

Quickly provide customers with
the answers they’re looking for

Provide a search experience that intelligently displays results and significantly reduces the number of inbound support tickets.

Anticipate what customers are searching for as they type to quickly guide them to a solution.
Don’t let spelling mistakes prevent customers from finding the content they’re looking for.
Faceted search
Let your customers filter documentation pages based on a variety of attributes — from topics to tags.
Sony's One Wire Technology Might Pave The Way To "Better" Mobile Devices
Sony today announced the development of the "single wire interface technology", which is aimed at simplifying the internal wiring system of mobile devices. It essentially makes it possible to transmit...
Logitech snaps up wireless earbuds maker JayBird for $50M
Consumer gadgets standby Logitech has acquired JayBird, a maker of fitness-focused wireless earbuds and trackers, for $50 million in cash, the companies announced today. "The Jaybird team will have...
Wire, The Communications App Backed By Skype’s Co-Founder, Arrives On The Web
Wire, the communications app backed by Skype co-founder Janus Friis which launched late last year, is now expanding its service to the web with the launch of Wire for Web. Envisioned as a modern-day t...
Skype Co-Founder Backs Wire, A New Communications App Launching Today On iOS, Android And Mac
Skype co-founder Janus Friis is backing a new communications app called Wire, out now for iOS, Android and Mac OS X. The app itself is the reimagining of how a communications tool like Skype should op...
Holiday Recommendation: "The Wire"
If you've been left hungry for new content due to the writer's strike, I suggest you check out HBO's "The Wire." If you've ever found yourself caught watching a predictable episode of "Law & Order" or...
Wire tap your kids
I guarantee that my mom would have used one of these kits had she been more tech savvy and if this had actually been around when I was growing up. Parents do crazy things these days because the techno...
World of Warcraft headphones get pricing, details
Creative is finally giving up some details on the World of Warcraft headset that they showed off at BlizzCon and CES. The price is a bit higher then we'd all like, with an MSRP of $159.99 for the wire...
Review: Master & Dynamic’s MW60 makes wireless headphones look cool again
The headphones seen here are the company's latest offering, but also their first Bluetooth pair. The fanfare has been resolute: it's been continuously sold out since its launch earlier this year. But ...
Earin Wireless Headphones Review
Lucas Matney takes a look at the new Earin Wireless Headphones
Skyhook Wireless brings location services to wearables in a petite package
Skyhook Wireless has been working on location technology for longer than many of the biggest names in smartphones have been around. Today it launched a new SDK aimed at bringing location to wearables ...

We now spend less time on support tickets, and users can more easily find what they’re looking for with our Help Center’s search engine.

Joshua AtkinSr. Technical Support Engineer, Twilio

Read the Twilio case study

Customize your search
without engineering support

Install a robust search experience without any technical expertise or engineering overhead. Swiftype is an out-of-the-box search solution that’s easily configurable to match your needs.

Custom search result ranking
Drag-and-drop results in the Swiftype Dashboard to feature the most helpful articles in real-time.
Control your search relevancy algorithm to surface more relevant documentation and help customers easily find answers.
Define synonyms to provide relevant search results to customers regardless of vernacular.
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Integrates seamlessly with your site
Install search on your site with a few lines of JavaScript. Swiftype is easy to customize and optimize for the search needs of your customers.
Built for mobile search
Swiftype offers a great search experience regardless of what device your customers are using, one that you can easily customize for your mobile site or app.

Leverage search analytics
to improve self-service support

Get insight into what users are searching for and expand your content to effectively answer their questions.

Real-time search analytics
Tap into your customers’ needs by looking at what users are searching for in real-time.
Search Statistics
Use search analytics to identify recurring issues and prioritize your support team.
Team Access
Give your whole team access to search analytics in the Swiftype Dashboard and collaborate to produce new self-service support material.

Swiftype powers millions of searches every day on customer support and documentation websites and more


Swiftype search is for
knowledge bases of any size

Build an experience beyond just search for your customers with a Business or Premium plan. Then view and share invaluable metrics and search engagement data with your support staff.