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Swiftype Enhances Enterprise Search for Business Users with Salesforce Federated Search

SAN FRANCISCO, Aug. 25, 2017 (GLOBE NEWSWIRE) -- Swiftype recently announced a new integration between Salesforce Federated Search and Swiftype Enterprise Search, providing Salesforce users the ability to find and access content where it lives—in Dropbox and Google Drive directories, Confluence spaces, JIRA issues, Slack channels, Gmail conversations, and many other disparate sources—without ever leaving Salesforce.

Swiftype connects to, crawls, and indexes all assets in a variety of systems including those mentioned above as well as Box, Sharepoint, Evernote, Microsoft Office 365 and Outlook, Github, andmore

Customers benefit from the addition of Swiftype’s artificial intelligence (AI), natural language processing (NLP), and machine learning (ML) technologies into Salesforce Federated Search. These technologies help identify a user’s true intent for every search, applying refinements automatically, and returning only the most relevant search results.

“Salesforce is the global leader in CRM, and our integration brings the power of true enterprise search to the Salesforce Platform,” said Matt Riley, Swiftype CEO and Co-founder. “As companies continue to move more functions and data to the cloud, we will be there to facilitate their journey and boost productivity with our solution.”

Swiftype’s integration with Salesforce Federated Search lets employees search once and see results from all their content sources in the same results page. Swiftype’s backend technology understands search queries and prioritizes content sources based on the queries text itself, historical search behaviors across the organization, and even the individual’s role and demonstrated preferences. For example, when support reps who work on cases often reference articles or documentation stored in apps like Confluence or Sharepoint, the system learns to prioritize results from those applications. The entire search experience is integrated directly into the user’s existing Salesforce-based workflow, minimizing context switching and resulting in dramatic improvements to employee productivity and efficiency.

How it works

Users can launch Swiftype Enterprise Search several different ways:

Getting started

Get started with Salesforce Federated Search by contacting Swiftype here.
More details on implementation can be found on the Salesforce blog here.

Salesforce and others are among trademarks of Salesforce.com, Inc.

About Swiftype

Founded in 2012, Swiftype’s industry leading search platform delivers accurate, relevant and customizable search results for businesses. Swiftype's suite of products, Site Search and Enterprise Search, have revolutionized the way people find information across their organization and on public facing websites. Headquartered in San Francisco, the company has raised $23 million in funding, by investors including NEA and Y Combinator. Its strong customer portfolio includes AT&T, Shopify, SurveyMonkey, Dr. Pepper, publishers Engadget and TechCrunch, and brands like Qualcomm, Asana, Marketo and Hubspot. For more information, visit https://swiftype.com and @Swiftype

CONTACT:
Carlol Tong
ctong@swiftype.com
510-304-6139

Swiftype is venture backed by New Enterprise Associates and Y Combinator

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